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Return Policy

RETURN AND EXCHANGES
 
How Do I Return or Exchange my Order?
 
We offer a 15 day return policy. If you are not satisfied with your order, please return your product within 15 business days for in-store credit or merchandise exchange.
  • New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
  • We will not accept the return of products damaged due to abuse.

If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department.


Warranty Contacts
warranty@TRAXPowerSportsGear.com
To help expedite your warranty request, please provide as much detail as possible in your email. Include the order number, purchase date, item brand and description, and a picture of the defect.


RETURN AND EXCHANGES NUMBERS (RMAs)
Sometimes a need to return an item or exchange a product is needed.  Returns and Exchanges on TRAX PowerSports Gear require a “RMA” (Return Merchandise Authorization) number. You can obtain an RMA by contacting as at the numbers below.
The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. Just obtain an RMA, place a new order, and return your original item. You’ll receive in-store credit for items returned in new, unused condition. Credits are issued as soon as your return is received by our Returns Department and condition is verified.


RETURN SHIPPING

  • Obtain an RMA.
  • Fill out the information requested on the sales receipt that arrived with your purchase. This receipt also serves as paperwork necessary for your return. Include the RMA and drop this receipt in your return package.
  • Write the RMA on the outside of your package.
  • Ship your return to this address:

TRAX PowerSports Gear Returns Department
PO Box 448
Morgan, UT 84050
It generally takes 3–5 business days to process a return after we receive the item. You’ll receive an email confirmation when your return is received.

Trax Powersports Gear is not responsible for lost or stolen packages that do not arrive
 
Contact Us
Call
8am-6pm MST      801.447.5544


 EMAIL
 Info@TRAXPowerSportsGear.com


MAILING
PO Box 448
Morgan, UT 84050

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